Contact
Contact Gllycoeden: Phone, Email and Addresses
For orders, tracking, changes and refunds, call the order desk on +1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET. For anything about this website, including corrections and privacy requests, email [email protected]. Returns go to 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA after you have called the desk.
By the GlycoEden Editorial Desk · Last updated September 22, 2026
How to contact us
Order desk
Order desk - orders, tracking, changes and refunds.
Hours: Monday to Friday, 9:00am - 5:00pm ET
Have your order ID from the order email ready. It is the one thing the desk needs for everything else.
Website desk
Website desk - pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET.
This desk handles the site: corrections, typos, privacy requests and press. It cannot see your order, change an address or issue a refund.
Office
600 Broadway, Suite 4C, New York, NY 10012, USA
Correspondence address. Do not send returns here; they will not reach the refunds team.
Returns
1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA
Call the order desk first, then post the bottles here with your name, email and order ID inside.
Who answers what
Pick the right desk and you get an answer faster
| Your question | Who to contact |
|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480, with your order ID. |
| I want to change my delivery address | Order desk, +1 (302) 200-3480, as soon as possible. Before dispatch this is simple. |
| I want a refund | Order desk, +1 (302) 200-3480, inside 60 days of your order date. |
| A bottle arrived broken | Order desk, +1 (302) 200-3480. Photograph it first, including the outer box. |
| The lot number does not match | Order desk, +1 (302) 200-3480. Do not take any until they have answered. |
| Is 2 drops or 2 droppers right? | This site. The answer is on the how to take it page: follow the printed label, which says 1 or 2 droppers full. |
| There is an error on this website | Website desk, [email protected]. |
| A privacy or data request | Website desk, [email protected]. |
| A press or media question | Website desk, [email protected]. |
| Can I take this with my medication? | Your own clinician or pharmacist. Neither desk gives medical advice and neither should. |
Before you call
Three things that make the call short
Your order ID
It arrives by email within minutes of ordering. Without it the desk is searching by name and card, which is slower and less reliable.
The bottle in front of you
For anything about the product, having the label and the base of the bottle to hand answers half the questions before they are asked.
The date you ordered
The 60-day window runs from that date, so it is the number that decides what is still possible.
What neither desk will do
- Give medical advice, suggest a dose different from the label, or tell you whether this is safe alongside your prescription. That belongs with your clinician.
- Tell you to stop or reduce a diabetes medication. Nobody here will ever say that, and any page that does should be closed.
- Refund an order placed through a third-party reseller. The desk can only act on orders in its own records.
- Promise a result or a timeline.
- Share your details with anyone not needed to fulfil your order. See the privacy policy.
Try GlycoEden with 60 days to change your mind
Three bottles is $59 each with free US shipping, and it fits inside the 60-day guarantee window better than six does.
Add To Cart — $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
Writing a message that gets answered fast
Four lines, in this order
Your order ID on the first line
Not the third paragraph. It is the key to everything else and putting it first saves a round trip.
What you want, in one sentence
A refund, a tracking update, an address change, a replacement. The desk runs several different processes and naming yours routes it correctly.
What has already happened
When you ordered, what the tracking says, whether you have called before. A message that starts from scratch gets an answer that starts from scratch.
Your phone number
Some problems take one call and ten emails. Giving the desk the option shortens most of them.
What to expect, and what to do if you do not get it
Realistic timings and an escalation path
| Route | Realistic expectation | If nothing happens |
|---|---|---|
| Order desk, by phone | Answered during Monday to Friday, 9:00am - 5:00pm ET. Most order questions are resolved on the call. | Call again at a different time of day before assuming the line is unattended. |
| Website desk, by email | [email protected], worked Monday to Friday, 9:00am - 5:00pm ET. Site corrections are usually applied within a working day and the page's last-updated date moves when they are. | Resend with the page URL in the subject line. |
| Returns by post | Sent to 1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA after calling the desk. Credit follows 3 to 5 business days after the desk credits the order, then a further 5 to 10 days for the card to post it. | Call with your tracking number. Proof of delivery is what moves a stalled refund. |
| Label or manufacturer questions | We can tell you exactly what the label says. We cannot put you in touch with the manufacturer, because no manufacturer address or phone is printed on the bottle. | Ask the order desk, which deals with the supply chain directly. |
If you have used those routes and a genuine problem is still unresolved, your card issuer exists for exactly that situation. We would rather say so plainly than have you discover it after three unanswered emails.
Two things worth knowing before you write
Both save time on both sides
We cannot see your order
The website desk at [email protected] publishes this site. It has no access to the order system, cannot look up a tracking number and cannot issue a refund. Anything about an order belongs with the order desk on +1 (302) 200-3480.
We will not answer a medical question
Not out of unhelpfulness, but because answering one would require knowing your history, your medication and your blood work. What we can do is tell you exactly what the label says and point at the government sources, which is what the safety page is for.
Hours, time zones and corrections
Two practical notes
Both desks run Monday to Friday, 9:00am to 5:00pm Eastern. On the West Coast that is 6:00am to 2:00pm local, which catches people out: calling at 4:00pm Pacific is calling at 7:00pm Eastern. A message sent on Friday evening is answered on Monday, and if your 60-day deadline is close, count working days rather than calendar days.
Corrections are genuinely welcome. This site was written by reading photographs of a label, which is careful but not infallible, and the readers most likely to catch an error are the ones holding the bottle. A useful correction names the page, quotes the sentence and says what the bottle actually says; a photograph of the relevant panel settles it in one message. If it stands, the page changes and its last-updated date moves, which is how you can confirm it landed.
One thing we will always tell you
Even though it costs us a sale
If you call or write asking whether you can reduce a diabetes medication because you have started this, the answer will be no, every time, from both desks. That is not a legal hedge. NIH states it is very important not to replace medical treatment for diabetes with an unproven health product, and the FDA treats replace-your-medicine claims as illegally marketed.
The right person to ask is whoever wrote the prescription. We will say so and then answer whatever else you asked.
Questions
Contact Gllycoeden — common questions
What is the GlycoEden phone number?
+1 (302) 200-3480, Monday to Friday, 9:00am - 5:00pm ET. It is the order desk and handles orders, tracking, changes and refunds.
What is the email address?
[email protected] for anything about this website. It cannot see your order.
Is there a sales email?
not published. Sales questions go through the order desk by phone, or the sales contact page on the order site.
Where do I send returns?
1166 Avenue of the Americas, Floor 7, New York, NY 10036, USA, after calling the order desk.
What is the office address?
600 Broadway, Suite 4C, New York, NY 10012, USA. It is a correspondence address, not a returns address.
How fast do you reply to email?
The website desk works Monday to Friday, 9:00am - 5:00pm ET. For anything time-sensitive about an order, the phone is faster.